News

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Customer CIS

Will this week’s train strikes affect my journey?

Great Western Railway issues updated travel advice

Paddington Station on Holocaust Memorial Day 27 January 2023

Great Western Railway and Network Rail to ‘Light the Darkness’ on Holocaust Memorial Day

Great Western Railway (GWR) and Network Rail (NR) will light up Paddington Station tomorrow as part of a national moment to ‘Light the Darkness’ on Holocaust Memorial Day.

GWR offers extra help to support customers with additional needs, such as station visits to enable people to familiarise themselves with the station environment

GWR scoops award for making train travel more accessible

The National Autistic Society has recognised Great Western Railway (GWR) for providing an autism-friendly environment. 

Family Carbis Bay

Travelling with kids? You’ll never believe this…

Family-sized savings on the cost of rail travel with a GWR Family ticket

Rachel Geliamassi

Great Western Railway appoints Customer Services Director

Great Western Railway (GWR) has announced the appointment of Rachel Geliamassi to the new role of Customer Services Director.  

IET Bristol platform

Rail journeys affected by engineering works between Bristol and North Somerset

Train services will be affected by essential maintenance of the railway in the Bristol area for nine days in January, starting this weekend.

IET Swindon

Weekend rail journeys affected by engineering works in Swindon

Great Western Railway services will be affected by essential maintenance in the Swindon area this weekend. 

Samaritans Brew Monday

Take time out for a cuppa: Great Western Railway and Network Rail join forces with Samaritans for Brew Monday

Great Western Railway and Network Rail are encouraging customers and colleagues to take time out for a cuppa as they partner with Samaritans for its annual Brew Monday campaign.

IET Challow cropped

Great Western Railway planning to restore direct Bristol-Oxford services

Great Western Railway is planning to run direct services between Bristol Temple Meads and Oxford for the first time in more than 20 years.

Crediton-2

Rail improvement work affecting trains from Barnstaple commences

‘Check before you travel’ Great Western Railway (GWR) says, as rail improvement work affecting journeys between Barnstaple and Crediton got underway on Saturday 6 January. 

Flooding Newbury

Travel warning: Great Western Railway passengers again urged to travel early

Great Western Railway is warning of significant disruption today and is advising those planning to travel to check their journeys beforehand and to travel as early as possible.  

Chipping Sodbury flooding

Travel warning: Great Western Railway passengers urged to travel early

Due to heavy rainfall forecast on already flooded ground, Great Western Railway is advising people against starting their journey by rail.