Customer CIS

GWR advises customers to check before travelling on Sunday 16 June

GWR is advising customers to check their journey tomorrow morning before leaving home because of a shortage of train crew.

With fewer people available to work, GWR is warning of short notice cancellations and alterations, especially on long distance services between London Paddington and Bristol Temple Meads.

Journey planners and other industry systems will not be correct until the early hours of Sunday morning, as GWR works to staff as many trains as possible – and customers are being warned that they will need to check their journey on Sunday morning.

If your train is cancelled, you can use your existing ticket on the next available service.

Rail replacement buses will operate on the Kemble line between Swindon and Gloucester.

GWR expects to run a full level of service on Monday 17 June.




Contact Information

James Davis

Media Relations Manager

Great Western Railway

0845 410 4444

Notes to editors

First Greater Western Limited, trading as “Great Western Railway” (GWR), operates trains across the Great Western franchise area, which includes South Wales, the West Country, the Cotswolds, across southern England and into London. GWR provides high speed, commuter, regional and branch line train services, and before the covid-19 pandemic helped over 100 million passengers reach their destinations every year. GWR has been awarded a National Rail Contract to continue operating the Great Western network, which shall run up to 21 June 2025, with the potential for a further three years at the Secretary of State’s discretion. Find out more here: