News

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Customer CIS

More time for public to have their say as ticket office consultation deadline extended

Following feedback from passengers, the rail industry has given more time for the consultation on changes to ticket offices. The consultation will now close on Friday 1 September, 2023.

CIS at Paddington

Strike action resumes this weekend: GWR warns customers to check their journeys

Strike action by the RMT will affect GWR services and other train operators across the country this Saturday 29 July.

Oxford platform

Track and signal upgrades to affect journeys through Oxford for nine days

Great Western Railway (GWR) is warning passengers that track and signal improvement works will affect journeys through Oxford for nine days from this weekend.

Dartmouth-3

Great Western Railway relaunches unique Dartmouth ticket to mark start of summer holidays

Great Western Railway is celebrating the start of the summer holidays by again inviting customers to take a unique journey to Dartmouth – via train, steam railway and boat.

CIS at Paddington

Just five days left to have your say on ticket office changes

Great Western Railway is urging rail users to have their say on a public consultation which would see ticket office staff moved to other areas of the station where they can be closer to customers and better placed to help.

Customer CIS

Strike action: GWR warns customers to check their journey before leaving the house

Strike action by the RMT will affect GWR services and other train operators across the country on Thursday 20, Saturday 22 and Saturday 29 July.

Customers boarding IET at Paddington

Check before you travel: GWR warns services will be busier than usual as music fans head to London for big-ticket events

Great Western Railway is warning customers heading in and out of London for this weekend’s big-ticket music events it expects trains to be busier than usual, with no additional services operating after 2300.

CIS at Paddington

Great Western Railway launches consultation on modernising ticket sales

Proposals would see staff move from behind ticket office windows to help customers elsewhere on the station

GWR NHS NAMING 010

GWR yn dathlu 75 o flynyddoedd o’r GIG drwy enwi trên ar ôl Aneurin Bevan

  • Cwmni Great Western Railway yn nodi pen-blwydd y GIG yn 75 oed drwy enwi trên arbennig
  • Aneira Thomas, y baban cyntaf a anwyd yn y GIG, yn dadorchuddio’r trên â’i enw newydd yng Nghasnewydd
  • Y trên yn galw yn Swindon i ddathlu rôl Cronfa Feddygol GWR yn y gwaith o lunio’r GIG
  • Y trên yn mynd ymlaen i Lundain Paddington lle bydd staff o ysbyty St Mary ac Ymddiriedolaeth GIG Gofal Iechyd Imperial College yn cwrdd ag ef
GWR NHS NAMING 024

Great Western Railway celebrates 75 years of the NHS by naming train after Aneurin Bevan

  • Great Western Railway marks 75th anniversary of the NHS with special train naming
  • Aneira Thomas – first baby born on the NHS – unveils new named train at Newport
  • Service then calls at Swindon – celebrating the role of the GWR Medical Fund in shaping the NHS
  • Train continues to London Paddington where it is met by staff from St Mary’s Hospital and the Imperial College Healthcare NHS Trust
SWNS MARSH BARTON 01

Marsh Barton station set to open to passengers following special ceremony attended by Transport Secretary

First passenger services at Marsh Barton station start tomorrow (Tuesday 4 July), becoming Exeter’s ninth railway station.

SWNS GWR CHIPPENHAM 07

Chippenham station now fully accessible following £1m scheme

Chippenham station is now fully accessible following the completion of a £1m scheme which has brought a lift into use on the northern side of the railway.