Samaritans to lead new mental health study for rail industry
- Train operator GWR and the Department for Transport commission the leading suicide prevention charity to conduct research study to improve awareness of mental health and wellbeing within the rail sector
- This Mental Health Awareness Week (May 9-15), the charity is calling on railway staff to take part in an industry-wide survey to have their voices heard
Suicide prevention charity Samaritans has been commissioned by train operator Great Western Railway and the Department for Transport to lead a new research study on mental health and wellbeing support for the rail industry, in partnership with Mental Health at Work.
With the impact of two years working in a pandemic and uncertainty and change on the horizon for the rail industry, the study comes at a crucial time; when support for the sector is needed now more than ever.
Working with Mental Health at Work, Samaritans’ study will provide good practise recommendations for mental health provision, so that the industry can raise awareness for their staff and support those experiencing mental illness. It will aim to highlight existing barriers, as well as encourage a culture shift to destigmatise conversations around mental health.
A recent Rail Safety and Standards Board survey found that railway employees experience 1.5 times higher rate of anxiety compared to the rates seen in the general population. The survey also found that 43% of rail workers have a mental health condition and more than half of those said they experienced psychological or mental health issues because of their work in the rail industry, but only half had sought help.*
This Mental Health Awareness Week, the charity is calling on rail staff across the sector to contribute to the study and have their voices heard by taking part in an industry-wide survey, interviews and group discussions.
The short online survey will ask staff about their own experiences, their understanding of available support and their thoughts on improvements in seeking help. Launching in June, rail staff are invited to take part within the next six months, with the final study report being available next year.
Samaritans Research Project Manager, Suzy Ludlow, said: “We’re excited to be delivering this important study to support the mental health and wellbeing of the rail industry, thanks to GWR and DfT’s commitment.
“We know the pandemic has had a huge impact on the rail industry and its staff and this is likely to be felt for some time, so it’s so important and timely that we delve into what support is currently available and see where we can recommend improvements, so that every single person in the industry feels comfortable to be open about their mental health and supported to get the help they need.
“We really want to encourage rail staff from all areas to get involved in the survey – from the frontline to the managing directors – so everyone can have their say. Having worked with the rail industry for over 10 years in suicide prevention, Samaritans knows the traumas that rail staff can face, so we hope this study will make a huge difference to the industry.”
GWR HR Director, Ruth Busby, said: “We’ve been working closely with the DfT and colleagues from across the rail industry to develop a study which will help to promote and support positive mental health.
“The wellbeing of our colleagues is so important and this study is a further sign of our commitment to promoting an environment that supports positive mental health and supports colleagues experiencing trauma or mental illness.
“We look forward to learning the results from the study. This cross-industry approach means we can share best practice, learn from one another and provide the best support we can.”
Alison Pay, Managing Director for Mental Health at Work, said: “We are delighted to be working alongside Samaritans on this important research initiative for the rail industry. Supporting organisations to build capability across the mental health agenda for all employees, is at the centre of our work.
“Understanding mental health and wellbeing, with consideration for the extremely challenging circumstances of recent years, is pivotal in destigmatising conversations and encouraging access to appropriate and timely support. This research project will provide leaders with the information to make informed decisions on the future mental health strategy and support across the rail industry.”
Samaritans has worked in partnership with Network Rail and the wider rail industry since 2010 to reduce suicide on the railway and support those affected by them. The charity has trained 25,000 rail and British Transport Police staff in suicide prevention, as well as providing trauma support courses and working with the charity’s 20,000 listening volunteers to provide emotional support to staff and customers when needed across the network.
Darran Hickery, GWR Depot Engineering Manager Technician, knows the importance of looking after our mental health following his own experience with depression. Darran is a big advocate for inspiring others to be open in the workplace to destigmatise mental health.
Darran said: “I’ve worked in the rail industry for 31 years. When I look back, I was on a downward spiral from the end of 2017, but I didn’t realise it at the time. I was trying to keep up with work and there was so much pressure, but I was putting on a front. One day in April 2018, I’d been in a conference that morning, which hadn’t gone well. I came out of it and went outside and phoned a colleague for a chat and I just burst into tears. I went to see my boss and I said, ‘I’m not alright’. Being a man, and even in 2018, there wasn’t much talk about mental health – thankfully today there is a massive difference and things have moved along.
He added: “I was off work for 17 weeks in total and when I came back, I was open and honest about my experience. When I opened up it was absolutely amazing how many others then shared their experiences. It’s a cliché but I don’t want anyone else to go through what I did. I manage my own mental health now by talking and helping others – sometimes a simple smile and a chat can be enough. We’re all human beings at the end of the day. If we can be a bit more sociable and look out for each other, it will be a better place.”
GWR Lead Customer Host Carol Foster also uses her personal experience to help others at work now that she’s a Mental Health First Aider. Carol said: “My story started in my 20s, before I joined the railway. It started with anxiety – I started having palpitations and panic attacks. I remember calling the doctor the first time it happened thinking I was having a heart attack. I managed to get to a point where I had control of it, but then halfway through our marriage my husband got sick and that’s when things started going even further downhill. He became clinically depressed and his behaviour in turn made me depressed too. There was only so much I could take, and I had terrible thoughts.
Carol added: “Part of what happened has made me who I am now. I think what I’ve been through makes being a Mental Health First Aider better. Having been there, I can empathise better with people because I know what I needed to hear. Being part of the onboard crew, I’m always visible and people see me out and about if they need to chat to me. I do find that helps some people – they just want to offload. ‘A problem shared is a problem halved’ really does make a difference.”
For more information and to get involved in the study, please email the Research Project Manager Suzy Ludlow at firstname.lastname@example.org
Media and Communications Manager
Great Western Railway
0845 410 4444
Notes to editors
- Due to the proven link between certain types of media reporting of suicide and increases in suicide rates, please be mindful of Samaritans’ Media Guidelines for Reporting Suicide and Rail Suicide
- *RSSB 2020 survey of nearly 4,000 rail industry respondents: https://www.rssb.co.uk/what-we-do/key-industry-topics/health-and-wellbeing/mental-wellbeing/how-is-the-mental-health-of-rail-employees
- Anyone can contact Samaritans for free any time from any phone on 116 123, which won’t show up on a phone bill, or email email@example.com or visit http://www.samaritans.org/
- Every 10 seconds, Samaritans volunteers respond to a call for help.
- Samaritans is a charity and it’s thanks to the public’s kind donations and around 22,000 volunteers that mean we are always there for anyone struggling to cope. Find out how you can support us or volunteer with us.
- You can follow Samaritans on social media on Twitter, Facebook and Instagram.
- First Greater Western Limited, trading as “Great Western Railway” (GWR), operates trains across the Great Western franchise area, which includes South Wales, the West Country, the Cotswolds, across southern England and into London. GWR provides high speed, commuter, regional and branch line train services, and before the covid-19 pandemic helped over 100 million passengers reach their destinations every year.
- GWR was awarded an extension to its direct award franchise (called DA3), which shall run up to 31 March 2023, with an option to extend for a further year.
- GWR signed up to The Railway Mental Health Charter (RMHC) at the beginning of the year. The charter provides a framework designed to help rail companies promote, manage and support mental wellbeing in the workforce.
About Mental Health at Work
- Mental Health at Work’s mission is to improve working lives by influencing attitudes and behaviours around workplace mental health.
- We are a not for profit, community interest company, formed in 2015 and have been a wholly owned subsidiary of the Mental Health Foundation since 2018.
- We support organisations to build capability around the workplace mental health agenda. This supports natural and open conversations about mental health, helping to create rewarding, fulfilling and inclusive working environments.
- We do this through customised programmes, which include facilitated workshops and webinars, supported by digital learning and over the last year have worked within diverse industries across 42 markets.
- You can find out more about our work and how we could support your organisation by visiting us at mentalhealthatwork.com or emailing us at firstname.lastname@example.org
- You can follow Mental Health at Work on social media on Linked In, Twitter, Facebook and Instagram