News

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Customer Information Screen Paddington

Flybe passengers offered free travel on FirstGroup trains today

Following the news that airline Flybe will not be providing any flights today (Thursday 5 March), the UK’s largest rail operator FirstGroup will offer a free ticket on its trains to all Flybe customers intending to travel over the next week.
Woman's aid Rail to refuge

Women fleeing domestic abuse to get free train travel

A new partnership launched today, and in time for International Women’s Day, will provide help for women and men fleeing an abusive relationship and travelling to safety at a refuge.
Maintenance work

Maintenance work to impact weekend train services between Bristol Parkway and Didcot Parkway

Engineering work to improve the reliability and performance of the railway between Bristol Parkway and Didcot Parkway is to be carried out over a series of weekends in late February and early March.
Front of the new station

History to be made with opening of Worcestershire Parkway station

Worcestershire Parkway station opens on Sunday, delivering increased connectivity to London, the Midlands and South Wales. History will be made when Great Western Railway’s service to London Paddington makes the first call at the station at 08.28.
Hayle viaduct daffodils

Rail improvement works taking place in West Cornwall

Works to improve parts of the railway in West Cornwall begin tomorrow, with amended train services and replacement buses in operation to keep people moving.
Odette Hallowes

Heroes of WW2 to be honoured in train namings

Great Western Railway (GWR) will mark 75 years since the end of World War 2 and peace was declared in Europe by naming six trains after remarkable individuals involved in the conflict.
Jetpack

Famous Five take their next GWR Adventure

Great Western Railway has launched the next chapter of the Famous Five adventures.
IET fast blur

Massive customer satisfaction gains for train operator GWR

New trains have helped drive an 8% improvement in customer satisfaction and a massive 13% rise in satisfaction with train punctuality for train company Great Western Railway.
Make a wish Ewan

Birthday boy Ewan gets VIP treatment on tour of GWR station

Young train fanatic Ewan Kaczanow enjoyed a birthday surprise to savour with a VIP tour of Exeter St Davids station.
Brew Monday 2020

Banish the winter blues with a cuppa at GWR

GWR is teaming up with the Samaritans to support ‘Brew’ Monday on 20 January. The third Monday of January is often known as Blue Monday – the most difficult day of the year.
Ticket to travel

Thousands of train tickets available from as little as £5

Thousands of low-cost train tickets are now available as Great Western Railway (GWR) launches its January sale.
Mobile assistance

GWR launches mobile assistance service

Train operator GWR has launched a mobile Customer Assistance Team to help those with reduced mobility to be able to travel with confidence. Until recently those needing additional assistance are helped onto a train by one colleague and met at their destination by another, meaning that customers can become anxious about being met, and in some instances are unable to alight at smaller, unstaffed stations. The new 10-member mobile team means that a member of staff can travel with the passenger, taking care of the entire journey experience and ensuring continuity of service.