Somerset, Devon and Cornwall travel advice

Latest news

Flooding and storm damage continues to affect services in Somerset, Devon and Cornwall.

• The line between Exeter and Newton Abbot remains closed due to the sea wall collapse at Dawlish.
• The line between Taunton and Bridgwater remains closed due to flooding on the Somerset levels.
• The Looe Valley line remains closed due to flooding.
• The line between Penzance and St Erth remains closed due to storm damage to signals at Penzance station.
• The line between Topsham and Exmouth is closed due to damage to the sea wall.

Please check JourneyCheck for the latest information before you travel.

Services in Somerset, Devon and Cornwall

• An hourly rail service operates between Exeter St Davids and London Paddington. Some of these services may have to travel over a diversionary route, and your journey may take longer than normal.
• Mainline services in Cornwall are operating normally between Plymouth and St Erth, with coaches providing travel between Penzance and St Erth.
• Branch lines in Cornwall are operating normally apart from the Looe Valley line which remains flooded.
• Branch lines in Devon are operating normally apart from the Exmouth branch, where services are suspended between Topsham and Exmouth. Coaches operate between these stations.
• The line between Taunton and Bridgwater remains closed due to flooding on the Somerset levels. Coaches operate between these stations.
• The line between Newton Abbot and Exeter remains closed owing to the collapse of the sea wall at Dawlish. Coaches operate between these stations calling at intermediate stations. Fast, direct coaches also operate from Truro, Bodmin, Plymouth and Exeter to Bristol and Tiverton to connect with trains to and from London.
• Customers travelling from Bristol Temple Meads to Plymouth or Cornwall should take a train to Bristol Parkway and use a direct bus service from there.

Useful information:

Ticket Restrictions

• To help customers who postponed journeys last week, ticket restrictions remain lifted until Monday.
• For passengers who delayed their journey because of the flooding ticket restrictions are lifted for the return leg of a journey.
• Passengers can also travel with unused tickets purchased up to and including Monday 17 February. These tickets are valid until Friday 21 February.
• Normal ticket restrictions will apply to tickets purchased for travel from Tuesday 18 February onwards.

Timetables for special bus services from Exeter, Newton Abbot, Plymouth, Bodmin and Truro

Please note coach services from Exeter to Newton Abbot have been enhanced. The new timetable from Monday 17 February has more services and better connections for onward rail services. Some coaches will be leaving earlier than last week. Please check before travelling.

Timetables for special bus services from Exeter

Timetables for special bus services from Newton Abbot

Timetables for special bus services from Plymouth

Timetables for special bus services from Truro and Bodmin

How to apply for a refund:

1. If purchased via First Great Western’s website or via our Mobile App, please apply for a refund via your account for all tickets except Advance tickets.

2. To claim a refund for Advance tickets, please download, complete and then return the application form along with your tickets to:

First Great Western Web Refunds
FREEPOST - RSKT-AHAZ-SLRH
Plymouth
PL4 6ZZ

3. If purchased by phone through our Telesales Department, please download, complete and then return the application form along with your tickets to:

First Great Western Aftersales Department
FREEPOST - RSKT-AHAZ-SLRH
Plymouth
PL4 6ZZ

4. If purchased at a station, return them to the station concerned or send the tickets along with a completed refund application form to:

First Great Western Customer Services
Freepost SWB40576
Plymouth
PL4 6ZZ