Former Syrian TV reporter Mazen Salmou

GWR train name fame for former Syrian TV reporter and community group champion

BBC and Great Western Railway celebrate Make a Difference Superstars

Two community heroes from Worcestershire who selflessly helped others at the peak of the Covid-19 pandemic are to have their names featured on the side of a Great Western Railway train.

Former Syrian TV reporter Mazen Salmou and online community group champion Charlotte Marsland have been chosen as BBC Make a Difference Superstars.

The pair were selected by judges following a link-up between the BBC and train operator GWR to celebrate those community heroes who have been going above and beyond during the pandemic.

Now plans are being made for their names to be added to either end of a high-speed Intercity Express Train. 

Mazen moved to Bromsgrove as part of Worcestershire County Council’s refugee settlement programme and said he wanted to give something back to the community that had welcomed him.

He made films to present the town in a positive light and also volunteered for the Bromsgrove Community Support Group, running countless errands to help vulnerable people during lockdown, delivering supplies including pharmacy descriptions on his bike.


Community champion: Charlotte Marsland

When the country went into lockdown, Charlotte set up the Stourport Mutual Aid Facebook group to help isolated people in Stourport-on-Severn. 

Dozens of volunteers came forward to support hundreds of families in the area, delivering Easter treats, food and prescriptions, as well as providing dog walking services and telephone buddies.

Charlotte, who has since set up a mini foodbank, said she had been inspired to help by her grandad, Terry Murphy, who had been worried by the plight of others like him during the pandemic. Mr Murphy has since passed away.

GWR Interim Managing Director Matthew Golton said:  

“The GWR has a long and proud history of naming trains after Great Westerners – past and present heroes from across our network – and to that list now we can add the names of Mazen Salmou and Charlotte Marsland.

“It has been a privilege to partner with the BBC Make a Difference campaign and learn more about people like Mazen and Charlotte, who have helped to make such a huge difference in their communities during the pandemic. 

“Listening to BBC local radio we were particularly overwhelmed by the stories of these two winners and I hope our train-naming ceremonies will serve as a fitting tribute to them.”

BBC Hereford & Worcester was one of nine local radio stations to team up with GWR and the names of 18 Make a Difference Superstars will adorn its high-speed trains. 

Rail Minister Chris Heaton-Harris said: 

“I have been blown away by the efforts of all the Covid-19 heroes during the course of the pandemic. Their dedication and compassion has been truly heart-warming, and made a huge difference in their communities. 

“These trains will be a lasting reminder of all those who have gone the extra mile to keep this country going.”

Stephanie Marshall, head of the BBC in the West and South West, said: 

“The pandemic may have been the worst of times for many of us, but it has brought out the best in so many people.

“Since lockdown began nearly two million listeners have contacted their BBC local radio station either looking for help, or in many cases offering it out through the Make a Difference campaign. 

“The stories of local heroism have helped put a smile on faces across the country and I’m incredibly proud that our local radio teams played a part in that.”

With more people starting to use trains again operators are reminding passengers to:  

  • plan ahead – travel at quieter times where they can, buy a ticket online and in advance, and book ahead if you need travel assistance
  • consider others – wear a face covering unless you’re exempt, not travelling if you have Covid symptoms and consider others, not all disabilities can be seen
  • stay safe – maintaining your distance wherever possible; wash your hands and carry hand sanitiser, paying contactless where you can

GWR has been providing rail services throughout the pandemic and has worked to ensure that these are as safe as possible. This includes increased cleaning regimes and the use of a virucidal spray; extra staff at key stations to offer help and guidance; and processes in place to help customers maintain a safe distance where possible such as restricting the number of reservations available.

Notes to editors 
Great Western Railway (GWR) provides high speed, commuter, regional and branch line train services. We help over 100 million passengers reach their destinations every year - across South Wales, the West Country, the Cotswolds, and large parts of Southern England. 

We’re currently seeing the biggest investment in the network since Brunel so we can offer more trains, more seats, and shorter, more frequent journeys and continue the network’s heritage of helping connect more businesses to new and prosperous markets. Through a series of initiatives we aim to be a good neighbour to the communities we serve and are committed to making a positive social impact in those regions. Learn how we're Building a Greater West at GWR is a FirstGroup company.

Contact Information

James Davis

Media Relations Manager

Great Western Railway

0845 410 4444